1. Introduction
Welcome to Bandsurf! This Privacy Policy explains how JakeWorks LLC ("we," "us," "our," or "Bandsurf") collects, uses, shares, and protects information when you use our mobile application and services (collectively, the "Services").
By using Bandsurf, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
Information You Provide to Us
Account Information
- Email address
- Username
- Display name
- Password (stored as encrypted hash)
- Account type (fan, artist, or venue)
- Date of birth (to verify you're 13 or older)
Profile Information
- For Fans: Location (country, state/province, city)
- For Artists: Band name, genre, bio, social media links (Instagram, TikTok, Spotify, Apple Music)
- Profile photos (optional)
Show Information (for artists)
- Show dates, times, and venues
- Ticket links
- Show descriptions
- Associated artists
Communication Data
- Push notification preferences
- Email notification preferences
- Messages you send to us
Information We Collect Automatically
Usage Information
- Features you use
- Shows you view
- Artists you follow
- Search queries
- App performance data
Device Information
- Device type and model
- Operating system version
- Unique device identifiers
- Push notification token
- IP address
- Time zone
Location Information
- We collect your location only from the information you provide in your profile
- We do not access GPS or precise location data
Information from Third Parties
OAuth Providers
When you sign in using Google, Apple, or Spotify:
- Basic profile information (name, email)
- Unique identifier from the service
Spotify Integration
If you connect your Spotify account:
- Your listening history
- Artists you've listened to
- No access to playlists or personal messages
Show Data Providers
- We receive show information from Ticketmaster's API
- This data is not linked to your personal information
3. How We Use Your Information
We use the information we collect to:
Provide and Improve Our Services
- Create and manage your account
- Enable show discovery and artist following
- Send show notifications based on your preferences and location
- Improve app performance and user experience
Communications
- Send push notifications about shows (with your consent)
- Send email notifications via SendGrid/Segment (with your consent)
- Respond to your support requests
- Send important service updates
Safety and Security
- Detect and prevent fraud, spam, and abuse
- Enforce our Terms of Service
- Comply with legal obligations
Analytics
- Understand how users interact with our app
- Identify and fix technical issues
- Develop new features
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We share information only in these circumstances:
With Your Consent
- When you explicitly agree to share information
- When you make your artist profile public
Service Providers
We share information with third-party services that help us operate Bandsurf:
- SendGrid/Segment: Email and notification delivery
- Google Analytics: Anonymous usage analytics
- Zendesk: Customer support
- Firebase: Push notifications
- Spotify: Artist data import (only when you connect your account)
- Apple Music: Artist links only
Legal Requirements
We may disclose information if required by law or if we believe such action is necessary to:
- Comply with legal obligations
- Protect our rights or property
- Prevent fraud or abuse
- Protect the safety of users
Business Transfers
If Bandsurf is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
5. Data Retention
- Active Accounts: We retain your information as long as your account is active
- Deleted Accounts: When you delete your account, we immediately delete all your personal data
- Banned Accounts: If your account is banned for violating our terms, we retain the account information to prevent re-registration
6. Your Rights and Choices
Access and Update
You can access and update your information through your account settings.
Delete Your Account
You can delete your account at any time through the app settings. Deletion is immediate and permanent.
Notification Preferences
You can control:
- Which types of show notifications you receive
- Whether you receive push notifications
- Whether you receive email notifications
Connected Accounts
You can disconnect your Spotify account at any time through account settings.
7. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and share
- Right to delete your personal information
- Right to opt-out of the sale of personal information (we do not sell your information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at privacy@bandsurf.co.
8. Children's Privacy
Bandsurf is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information immediately.
Users between 13 and 18 may use our Services with the same features as adult users. We do not have special features or data practices for minor users.
9. International Data Transfers
Bandsurf operates in the United States. If you use our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
10. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of passwords using bcrypt
- HTTPS encryption for all data transmissions
- Regular security audits
- Limited access to personal information by employees
However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy in the app
- Updating the "Last Updated" date
- Sending you a notification (for significant changes)
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at: